Privacy Policy

VetAngle Solutions Ltd ("VetAngle", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose personal information when you use our website (vetanglesolutions.com), mobile applications, and related services (collectively, the "Platform").

This policy applies to all users of our Platform, including pet owners, livestock farmers, veterinary professionals, and visitors to our website. It is drafted in compliance with the Nigeria Data Protection Act 2023 (NDPA) and the European Union General Data Protection Regulation (GDPR).

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform.

The data controller responsible for your personal data is:

For the purposes of the GDPR, we act as the data controller for personal data processed through our Platform. We have appointed a Data Protection Officer (DPO) who can be reached at privacy@vetanglesolutions.com.

We collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Account information: Full name, email address, phone number, profile photo, and password when you register on our Platform.
• Pet and livestock details: Animal names, species, breed, age, medical history, vaccination records, and health conditions you provide to facilitate veterinary care.
• Location data: Your address or GPS coordinates when booking home visits or farm visits.
• Payment information: Billing address and payment method details processed through our secure third-party payment providers. We do not store full card details on our servers.
• Communication data: Messages, call recordings, and video consultation content exchanged between you and veterinary professionals through our Platform.
• Contact form submissions: Information you provide when contacting our support team, including your name, email, and the content of your enquiry.

3.2 Information Collected Automatically

• Device and usage data: IP address, browser type and version, operating system, device identifiers, screen resolution, and timezone.
• Usage analytics: Pages visited, time spent on pages, click patterns, features used, and navigation paths through our Platform.
• Location data: Approximate location derived from your IP address for the purpose of matching you with nearby veterinary professionals.

3.3 Information from Third Parties

• Veterinary professionals: License verification data, professional qualifications, and practice information obtained from veterinary regulatory bodies in Nigeria.
• Payment providers: Transaction confirmations and fraud screening results from our payment processing partners.
• Public sources: Information from public veterinary registries and professional directories used for vet verification purposes.

We use your personal data for the following purposes:

Under the GDPR (Article 6), we process your personal data on the following legal bases:

• Consent (Article 6(1)(a)): Where you have given explicit consent for specific processing activities, such as receiving marketing communications or non-essential cookies.
• Contractual necessity (Article 6(1)(b)): Where processing is necessary to perform our contract with you, including providing veterinary consultation services, booking home and farm visits, and processing payments.
• Legal obligation (Article 6(1)(c)): Where processing is necessary to comply with legal obligations under Nigerian law, including tax reporting, veterinary practice regulations, and data protection requirements.
• Legitimate interests (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, including fraud prevention, platform security, service improvement, and analytics, provided such interests are not overridden by your rights and freedoms.

Under the NDPA, we ensure that all data processing activities have a lawful basis as required by the Act, and we maintain records of our processing activities as mandated.

We may share your personal data with the following categories of recipients:

6.1 Veterinary Professionals

Licensed veterinarians on our Platform receive your name, contact information, pet/livestock details, and relevant medical history necessary to provide veterinary services. Veterinary professionals are bound by data processing agreements and professional confidentiality obligations.

6.2 Service Providers

• Payment processors: To securely handle payment transactions.
• Cloud hosting providers: To store and process data on our secure infrastructure.
• Communication service providers: To facilitate video consultations, calls, and messaging.
• Analytics providers: To help us understand Platform usage and improve our services.

6.3 Legal and Regulatory Authorities

We may disclose personal data when required by law, regulation, court order, or governmental authority, including to the Nigeria Data Protection Commission (NDPC) and relevant veterinary regulatory bodies.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this policy.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

VetAngle Solutions Ltd is headquartered in Lagos, Nigeria. Your personal data may be transferred to and processed in countries other than your country of residence, including countries within and outside the European Economic Area (EEA).

When transferring personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs): We use EU-approved standard contractual clauses with service providers outside the EEA.
• Data Processing Agreements: All third-party processors are bound by agreements that ensure equivalent levels of data protection.
• NDPA compliance: Cross-border transfers comply with the Nigeria Data Protection Act's requirements for ensuring adequate protection in the receiving jurisdiction.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

When the retention period expires, we securely delete or anonymise your personal data in accordance with our data disposal procedures.

Under the NDPA and GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our Data Protection Officer at privacy@vetanglesolutions.com. We will respond to your request within 30 days as required by law.

You have the right to delete your VetAngle account and request erasure of your personal data at any time. We provide the following methods to initiate account deletion:

10.1 What Happens When You Delete Your Account

• Your account is immediately deactivated and you will be logged out of all sessions.
• Your profile information, saved addresses, and notification preferences are deleted within 30 days.
• Active bookings will be cancelled in accordance with our cancellation policy, and any eligible refunds will be processed.
• Anonymised veterinary records (no longer linked to you) are retained for 7 years as required by veterinary practice regulations.
• Payment records are retained for 6 years as required by tax and financial regulations.

10.2 Grace Period

After initiating deletion, there is a 14-day grace period during which you can contact us to restore your account. After the grace period expires, deletion is permanent and cannot be reversed.

10.3 Data You Can Export Before Deletion

Before deleting your account, you may request a copy of your personal data (including profile information, pet/livestock records, and consultation history) by contacting us at privacy@vetanglesolutions.com or through your Profile Settings. This export is provided free of charge within 30 days.

Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16 without verified parental or guardian consent.

If we become aware that we have collected personal data from a child under 16 without verified parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected personal data from a child under 16, please contact us at privacy@vetanglesolutions.com.

We use cookies and similar tracking technologies on our Platform to enhance your browsing experience, analyse usage patterns, and deliver personalised content. The cookies we use fall into the following categories:

• Essential cookies: Required for the Platform to function properly, including session management and security features.
• Analytics cookies: Help us understand how visitors interact with our Platform so we can improve our services.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

When you first visit our Platform, we present a cookie consent banner that allows you to accept or decline non-essential cookies. You may change your cookie preferences at any time through your browser settings. For full details, please refer to our Cookie Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data in transit is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256 encryption.
• Access controls: Role-based access controls ensure that only authorised personnel can access personal data, limited to the minimum necessary for their role.
• Regular audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential threats.
• Incident response: We maintain a data breach response plan. In the event of a personal data breach, we will notify affected users and the relevant supervisory authority within 72 hours, as required by the NDPA and GDPR.
• Staff training: All employees and contractors receive regular data protection and security awareness training.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you by email or through a prominent notice on our Platform for material changes.
• Obtain your consent where required by law before implementing changes that affect how we process your personal data.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our Platform after changes take effect constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with:

• Nigeria Data Protection Commission (NDPC) — the supervisory authority under the NDPA.
• Your local data protection supervisory authority — if you are located within the European Economic Area.